The diagnostic
A working map of your business as it actually runs: every handoff, every wait, every job that lives in one person's head. Thirty days, and you keep everything.
Is this you?
It shows up as the feeling that everything takes longer than it should.
If one person were out for two weeks, something important would stop.
The same job gets typed into more than one system, by hand, every week.
You pay for software nobody has opened since the person who bought it left.
Nobody can say, in one sentence, where a job is right now.
How it works
Most of the work is ours. Your team's time is measured in hours.
One or two sessions with you and the people who actually touch the process every day. We want every pain point from the person who feels it, not filtered through a manager.
We watch work happen on the screens where it happens. What we see with our own eyes gets graded higher than what anyone tells us, and the report says which is which.
We draw the map, cross-check every claim against your actual systems, and price what the stalls cost you.
We walk you through it page by page and answer everything. No slide deck. No jargon.
What lands on your desk
The Written Diagnostic
Your operation exactly as it runs today
Every tool, every handoff, every place work stops. Drawn, not described.
What you pay for, what's actually used, and what to cancel. The average we find is $17K a year.
Every step that depends on one person, named, with what breaks when they're out.
Step by step, with an evidence grade on each: watched it happen, read it in a system, or was told.
The Prioritized Roadmap
A sequenced plan for what to do about it
The biggest returns first. Some fixes pay for the whole engagement on their own.
Each phase scoped and priced on its own. You approve every step, or stop.
What to do this month even if you never hire us again.
What each path costs and what it buys, in your numbers.
Engagement · pricing
Most companies make this back in software savings alone. Every phase after it is separate, optional, and priced on its own.
Founding pricing: we've spent sixteen years fixing operations from inside companies, including one that sold for $2B and one that went public. We're building this as an independent practice, and the first three engagements in 2026 are priced accordingly.